The Buildings Performance Institute Europe (BPIE) is a not-for-profit think-tank with a focus on independent analysis and knowledge dissemination, supporting evidence-based policymaking in the field of energy performance in buildings, throughout Europe and beyond.

BPIE has a multifaceted approach to achieving efficiency improvements in buildings, and promotes policy support to further improve regulatory measures, financial incentives and market conditions that lead to the construction and retrofit of buildings with a high energy performance. The focus is on ensuring the vigorous implementation of the EU legislation linked to buildings across EU Member States, as well as to enhance financing of deep energy renovation of the existing buildings.

BPIE provides open-source research, analysis, knowledge-sharing and advisory activities to the European Institutions, policy-makers in EU Member States and neighbouring countries, the scientific community as well as private sector stakeholders and the civil society.

Role in the project: BPIE is the Benchmarking, Dissemination and Communication leader of the Turnkey Retrofit project.

Key contact: Margaux Barrett (communication) –  and Jonathan Volt (research) –


CSTB is a public research establishment in the construction sector, employing about 930 staff including ~500 engineers, researchers and experts in building science and building technologies and advanced ICT.

CSTB core business covers four main fields: research, technical consultancy, quality assessment, and knowledge dissemination. Following a multidisciplinary approach, it contributes to innovation and problem solving for the industry, and to transfer knowledge and technology to the wider community, in France and beyond. It provides expertise to the industry at large and disseminates R&D results through various scientific media to practitioners and social and public authorities. CSTB develops consultancy activities in various scientific and technical fields and contributes to the definition of reference (‘standardised’) solutions & services for products, processes and services in the Construction sector. CSTB is involved in the project through its Energy and Environment Department (DEE).

Role in the project: CSTB is the overall Turnkey Retrofit project coordinator. CSTB will also lead the task related to the development of the digital platform hosting the Turnkey Retrofit service, to the adaptation of the digital platform to Spain and Ireland and the evaluation of the Turnkey Retrofit service in France.

Key contact: Dominique Caccavelli –


Created in 2014, Operene is a private company dedicated to ambitious renovation projects. Operene provides services for a network of SMEs working in the field of building refurbishments and energy efficiency. The DNA of Operene is to aggregate and manage competences and quality held in these companies in order to deliver integrated energy renovation projects, including a warranty on the energy savings. Operene works mainly for multi-storey buildings either own by private owners or by housing associations.

From the animation of the network and the selection of companies (based on different prerequisites: size, collaboration willing, high quality work, …) to the overall project coordination with various players, Operene allows SMEs to bid for integrated renovation projects where several fields of competencies are required: façade, roof insulation, windows replacements, boiler house refurbishments, …

During a project, Operene becomes the unique contact point for the client and coordinates the works for the different companies involved.

Since 2017, Operene also helps the companies of its network to develop innovative solutions and processes for a better renovation service.

Role in the project: Operene provides its existing integrated renovation service targeted at multi-family housing and is interested in improving and upscaling its service and gaining further visibility through its participation in TURNKEY RETROFIT. Operene mainly contributes in the specification of the Turnkey Retrofit service and local implementation activities.

Key contact: Hugo Vigneron –


Created in 2007, the SME currently has a staff of 50 and is based in Nantes, France. Equipped with billions of data items collected from the real estate and construction industries, the core of EP’s business consists in providing access to highly qualified data so that players in real estate and construction can benefit from a smart approach to their business and enhance the experience of their customers.

The company was ranked 1st at the GreenTech startup EMEA Deloitte Technology Fast 500 back in 2014. EP has supported more than 110.000 projects / the renovation of more than 80 000 single-family homes since 2011. EP collaborates today with about 50 large accounts and more than 3.000 organisations in the construction business. Improving its services and launching them in other European countries is currently an integral part of EP’s internal development roadmap and strategy.

Building upon its field experience, the company has launched in 2014 an ambitious R&D programme (5M€ of private investment) which aims at industrialising an integrated guidance & support service to energy renovation. This programme led to the creation of the Izigloo platform (now Mon Carnet) which is both a digital home passport (allowing to track homes’ history, maintenance, performance, etc.) and a repository of more than 100 billions of data made available to both homeowners, construction companies and energy renovation stakeholders. The Mon Carnet portal offers to homeowners a holistic service allowing to manage and upgrade their homes in a simpler and cost-effective way. The Mon Carnet portal has been designed and developed in collaboration with several public and private partners as well as hundreds of construction professionals. With the Mon Carnet digital platform, it becomes possible to provide a first-level of guidance and advice on possible energy conservation opportunities, all of this free of charge: this is a key founding principle of the service provided by EP.

Role in the project: EP is committed to become the primary service operator of the future Turnkey Retrofit service, and to partner with the relevant parties and trusted bodies of the consortium and of the LIG, to gain a strong positioning for its development / exploitation in Ireland, Spain and potentially beyond. EP will lead the specification of the integration service. EP will also lead the commissioning and test phase of the developed harmonized Turnkey Retrofit framework.

Key contacts: Yann PERSON –, Floriane GUEGUEN –


R2M Solution is an integrated and multi-disciplinary entrepreneurial innovation company that targets filling the gap between research activities and market implementation across the fields of Innovation, Engineering, Energy Services & Sustainability and ICT/Automation.

R2M is a strategic innovator itself and as part of its business model helps organizations and projects plan and execute the strategic use research funding carried out over a comprehensive development strategy from idea to market. In doing so, R2M provides leadership, links high performance exploitation-oriented networks, and leverages public and private funding instruments.

The Innovation and Energy Services and Sustainability Divisions will participate in Turnkey Retrofit. The Innovation Division is expert on business model development, value proposition design, stakeholder needs analysis, market analysis, business plan development and technology transfer. R2M Solution France is part of the R2M Group with branches in the UK, Spain and Italy.

Role in the project: R2M is a dynamic partner that will help the Coordinator and the Consortium to glue together all the concepts and focuses on maximum exploitation and impact, while safeguarding the interest of all industrial partners. R2M will lead the business model’s development and the elaboration of the Exploitation Plans for Sustainability and Large-Scale Uptake Beyond Project Lifetime. R2M will also compare results from local implementations and drawing lessons for large scale uptake of the Turnkey Retrofit service.

Key contacts: Rachel Desmaris –, Régis DECORME –


TECNALIA Research & Innovation is a private, independent, non-profit applied research centre of international excellence. Legally a Foundation, TECNALIA is the leading private and independent research and technology organisation in Spain and one of the largest in Europe, employing around 1,400 people (225 PhDs) and with income of 105.2 Million € in 2017. The whole team at TECNALIA has one goal: to transform knowledge into GDP, meaning wealth to improve people’s quality of life by generating business opportunities for industry. TECNALIA is committed to generate major impacts in economic terms, by means of innovation and technological development, addressed by 7 business divisions, covering economic sectors of Construction, Energy, Industry, Transportation, Health and ICT. TECNALIA has been granted over 396 patents and promoted more than 30 spin-off companies.

The project will be carried out by the Building Technologies division, more specifically the Building and City Area.

Role in the project: TECNALIA will lead local implantation activities of the Turnkey Retrofit service. TECNALIA will also lead the market and PESTLE analysis used to developed new business models for the Turnkey Retrofit service, and the evaluation of the Spanish implementation of the service.

Key contact: Urra Uriarte, Silvia –


ANERR was founded in 2011 with the aim of representing rehabilitation companies at a time of economic and financial crisis in Spain. Since then, ANERR has developed a Plan for the revitalization of rehabilitation by promoting energy efficiency, accessibility, health and comfort for citizens. The partners of ANERR are building rehabilitation or renovation companies, technicians, manufacturers, and other professionals related to the building sector. Furthermore, the association collaborates with public administrations, technical associations, associations of the construction sector, as well as building owners’ associations.

ANERR is a non-profit association with scope and presence in Spain, defending, representing and managing the collective and individual professional interests of its members. ANERR promotes technical development and the activity of building rehabilitation, providing services of all kinds to its associated companies, as well as enhancing the professionalization of the sector of reforms and renovations of buildings, for the benefit of citizens and the general social interest.

Role in the project: ANERR will mainly support local implementation activities in Spain, and manage the involvement of the Local Implementation Group (LIG) in Spain.

Key contact: Miriam García Armesto –


IGBC is the leading authority on sustainable building in Ireland. With a network of over 140 member organisations from the entire value chain of the built environment, IGBC is working to transform the Irish construction and property sector into a global leader in quality and sustainability. IGBC membership is fully inclusive  with construction professional institutes, contractors, architects, engineers, facility managers and property owners.

In 2016, IGBC built a community of close to 200 key stakeholders to co-design an ambitious National Renovation Strategy (NRS) for Ireland. This work completed as part of Build Upon (H2020 project) led to the publication of a comprehensive set of recommendations for a better NRS. It is currently implementing some of these recommendations including piloting of Building renovation passports, and development of renovation skills accreditation.

At the international level, IGBC is an established member of the World Green Building Council and is Renovate Europe national supporting partner in Ireland.

Role in the project: IGBC will lead the creation of the Turnkey Retrofit market actors’ community, a community of stakeholders committed to develop and further replicate the Turnkey Retrofit service. IGBC will also manage the involvement of the Local Implementation Group (LIG) in Ireland.

Key contacts: Pat BARRY –; Johanna VARGHESE –

NUI Galway

The National University of Ireland (NUI) Galway is the largest and oldest university based in the west of Ireland, employing in excess of 2,000 staff with a 17,000 strong student population. NUI Galway is a research-led University and the 2017 QS World University Rankings placed the University at number 243 in the world.

NUI Galway has extensive experience in life cycle energy management of buildings and model-based operation optimisation of buildings both in academic and industrial terms. NUI Galway has led BuildWise and participated in 3 of the largest industry-focused Irish government-funded projects in the area of energy management and optimised operation of buildings.

Role in the project: NUI Galway will evaluate the impacts of the Turnkey Retrofit service, contribute to local implementation activities in Ireland, and provide its significant expertise in the following areas:

  • Technical input into the life cycle energy management of buildings and model-based operation optimisation of buildings.
  • Energy simulation, building information modelling (BIM) and measurement frameworks for pilot(s) to determine the performance of buildings before, during and after the interventions.
  • Expertise on environmental behavioural change with a particular focus on the topic of energy consumption.

Key contacts: Moran, Paul –, Goggins, Jamie –

Commited partners and Local Implementation Groups (LIGs)

Other key actors will be involved in the project, through a community of market actors gathered at small or large specific events, engaged via surveys and more.

  • Support was already demonstrated with 29 organisations signing letters of commitment to join the Local Implementation Groups (LIGs) and 18 letters of support. They include: the World Green Building Council’s Europe Regional Network, the French government – Ministry in charge of green transition and solidarity; QUALIBAT – the French association in charge of quality certification of building professionals; the French governmental Sustainable Building Plan; LCA-FFB, EnergieSprong France, the Spanish confederation of consumers and users, the Spanish Ministry of finances (Sub-direction in charge of sustainable development), the Spanish Ministry of development, Financial institutions, energy agencies), local authorities, manufacturers, construction products, building professionals installers, architectural /engineering companies, energy operating companies as well as building owners associations.
  • Local Implementation Groups (LIGs) are committed to actively support the local implementation activities conducted in the project. LIGs are expert groups of local / regional organisations which gathers key representatives of supply-side actors being required to build and run the service in each of the 3 EU countries. For each country, a LIG coordinator is appointed (OPER for France, ANERR for Spain, NUIG for Ireland). Turnkey Retrofit will ensure connecting actors key for the implementation of the integrated service in the 3 targeted EU markets. Activities will be planned all along the project life and announced in the news and events sections. Additional LIG members will be invited during the project to make sure that a coherent framework is established and also to gather their inputs and co-create the Turnkey Retrofit service with them.
    • In France, EP  is partnering with a pool of 2500 verified and certified partners for conducting its home improvement services. OPER has built a network of more than 30 French SMEs which are committed to conduct the refurbishments operations in multi-family buildings.
    • In Spain, ANERR  connects with over 130 market actors such as building rehabilitation or renovation companies, technicians, manufacturers, and other professionals all related to the building refurbishment market.
    • In Ireland, IGBC  built a community of close to 200 key energy renovation stakeholders as part of Build Upon and is active through the ECCoPro and EeMAP projects.