April 29, 2021

How does a typical renovation journey look like for homeowners?

An integrated renovation service should take care of all aspects of the renovation journey and make the process more convenient for the customer.

This infographic summarises the main steps of a successful customer journey, differentiating the single-family building and multi-family building processes, and is based on the benchmarking study which extracted lessons learnt and guidelines from several promising home renovation services in Europe, such as Oktave, BetterHome, EnergieSprong and SuperHomes.

Typical renovation journey for single-family building owners:

  • Attract customers
  • First estimation
  • On-site visit
  • Renovation package
  • Renovation works and follow-up

Typical renovation journey for multi-family buildings:

  • Attract customers
  • First diagnosis
  • Definition of a work programme
  • Conception
  • Selection of professionals
  • Renovation works and follow-up

Download the full infographic here.